Important Information 

Payments: A non-refundable deposit of 25% is required to secure your booking on your date of choice. The outstanding balance must be cleared 28 days before your collection/delivery date. Should you wish to pay in instalments, please inform us as soon as possible so we’re able to ensure all payments are allocated to your booking. 

Cancellations/Amendments: Should you need to change the date of your booking, please get in touch as soon as possible. If we have the new date available, we will be able to transfer the deposit over. Should the date need to be cancelled and the booking has already been paid in part/full, you will receive the paid amount back less the non-refundable deposit. Please note, if cancellations occur 28 days or less before the booking date, no refund will be given. In the unlikely event that we need to cancel your order for any reason, you will receive a full refund.

Allergens & Intolerances: All of our cakes and bakes are made in a small kitchen where nuts, peanuts, eggs, milk, soya, sesame, sulphites, fish, barley and gluten are used.  Although we take all the necessary precautions to ensure cross-contamination doesn't happen, there is always a risk that one of our products has come into contact with another product. For this reason, we cannot guarantee they are free from traces of these allergens so we don't cater for allergy/intolerance sufferers.

Your caterers may request allergen information months before the wedding. Unfortunately, as ingredients can sometimes change, we don’t supply this information until the day of the wedding. This way we can give accurate allergen information. If your caterers are unhappy about this, please feel free to ask them to email us info@oconnellsbakery.co.uk

If you are collecting your order: We can arrange for you to collect the cake at a time convenient for yourselves. Please don’t arrive more than 10 minutes early for collection as your order may not be ready. Collection address is 30 Frogmore Street, Abergavenny. Once your order has been collected from our business premises (30 Frogmore Street), O’Connell’s Bakery will not be liable for any damage caused to your order. We do advise that all celebration cakes are transported on a stable surface.

If you require delivery & set up of your order: We will liaise with the venue to arrange delivery and set up of your wedding cake. This will save you the extra headache that comes with planning the wedding and give you more time to relax. We will keep you updated with these arrangements for your own peace of mind.  There is an additional cost for this service. Price is dependent on location and availability. Once the order has been delivered, will will photograph as proof of completion of order. O’Connell’s Bakery will not be liable for any damaged that may occur after this point.

Last Updated: 14th September 2024